GDPR – Data Protection and Privacy
Your privacy matters to us. This page explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (EU Regulation 2016/679), also known as GDPR.
By using our website and services, you agree to the terms of this privacy policy.
Who is responsible for your data?
Data Controller:
SOUL TRIBUNE
HUNGARY
[Company Registration Number]
info@soultribune.com
We are the “Data Controller” as defined by the GDPR, meaning we are responsible for how your personal data is collected, used, and protected.
What data do we collect?
We only collect data necessary to provide and improve our services, such as:
Identification data: name, email address, shipping address, phone number
Account data: login credentials, order history
Payment data: billing address, payment confirmation (we do not store your full payment details)
Technical data: IP address, browser type, device info, cookies
Communication data: messages, support requests, reviews
How do we use your data?
We process your personal data for the following purposes:
To fulfill your orders and deliver products
To manage your account and preferences
To provide customer support
To send order updates, marketing emails (only with your consent), and important notices
To improve our website and user experience
To meet legal obligations (e.g., invoicing, tax compliance)
Do we share your data?
We do not sell your personal data.
We may share your data with trusted third-party partners strictly as needed:
Delivery and logistics providers (e.g., DHL, GLS)
Payment processors (e.g., Stripe, PayPal)
IT service providers (e.g., website hosting, email platforms)
Accounting or legal professionals (for compliance)
All partners are GDPR-compliant and only process your data on our behalf.
International data transfers
If we transfer your data outside the European Economic Area (EEA), we ensure it is protected by:
Contracts based on EU Standard Contractual Clauses
Transfers to countries with an adequacy decision by the EU Commission
How long do we keep your data?
We retain your data only for as long as necessary:
Order and account data: up to 8 years (in line with Hungarian accounting laws)
Newsletter subscriptions: until you unsubscribe
Support inquiries: up to 2 years
We securely delete or anonymize your data when it’s no longer needed.
What are your rights under GDPR?
You have the right to:
Access your data (request a copy)
Rectify incorrect or outdated data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time (e.g., for marketing emails)
Data portability – receive your data in a usable format
Lodge a complaint with a supervisory authority (e.g., Hungarian Data Protection Authority – NAIH)
To exercise your rights, contact us at info@soultribune.com.
Cookies and tracking
We use cookies to enhance your browsing experience, analyze traffic, and support site functionality. For full details, see our Cookie Policy.
Updates to this privacy policy
We may update this policy from time to time to stay compliant with changes in laws or our practices. Any updates will be posted on this page with the date of revision.
Last updated: 4th May, 2025